Return Policy

1. Returns Eligibility
We want you to be satisfied with your purchase from Standley Floors Ltd. To qualify for a return, the following conditions must be met:

  • Items must be returned within 14 days of the purchase date.

  • Products must be in their original, unused condition, with all original packaging and tags intact.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items
The following items cannot be returned:

  • Opened or used flooring materials.

  • Custom-cut, custom-ordered, or specially modified products.

  • Clearance or sale items.

  • Cleaning and maintenance products that have been opened.

3. Return Process
To initiate a return:

  1. Contact our customer support team at [customer service email] within 14 days of your purchase.

  2. Provide proof of purchase and details of the item(s) you wish to return.

  3. We will provide return instructions, including the return address.

  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned items.

  • Refunds will be issued to the original payment method.

  • Original shipping charges are non-refundable.

5. Exchanges

  • We offer exchanges for defective or damaged products only. If you need an exchange, contact our customer support team within 14 days of receiving your item.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will assess the situation and provide a replacement or refund where applicable.

7. Contact Information
If you have any questions regarding our return policy, please contact us at:

  • Email: info@standleyfloors.com

  • Phone: +44 7562 604 078

  • Address: 2 Boscombe Spa Road, Flat 7, Beaumont Court, BH5 1AU